Dear members,
I have an error on my J5 installation.
When an user submits his/her confirmation token (received on their inbox) on the Confirm Request page, they always get this error notice: "Your information request confirmation failed. There are no information requests for this email addres requiring confirmation".
In other words, they cannot confirm their requests since the token is not recognized.
I just found that if I go to the database table _privacy_requests and I update a request's Status to 1, only then the confirmation token is validated and the requests Actions appear (Export, Download, Delete).
What might be happening?
Should I allow Registered users group access to the "User - Joomla API Token" plugin?
Please help me. Thanks.
Carlos
I have an error on my J5 installation.
When an user submits his/her confirmation token (received on their inbox) on the Confirm Request page, they always get this error notice: "Your information request confirmation failed. There are no information requests for this email addres requiring confirmation".
In other words, they cannot confirm their requests since the token is not recognized.
I just found that if I go to the database table _privacy_requests and I update a request's Status to 1, only then the confirmation token is validated and the requests Actions appear (Export, Download, Delete).
What might be happening?
Should I allow Registered users group access to the "User - Joomla API Token" plugin?
Please help me. Thanks.
Carlos
Statistics: Posted by crolidge — Tue May 21, 2024 8:26 pm