Sorry, but I haven't used Joomla 3 in 5 years. You must be using a version of Joomshaper too old for what the documentation describes. I would suggest then you seek assistance from Joomshaper (although their forum is only for subscribed (paid) members).
I still believe you need to get your site working on up to date hosting infrastructure and Joomla 4 or 5 (or at least consider redevelopment even if from the ground-up). Joomla 3 is no longer supported except through the long term support scheme (https://elts.joomla.org), for which only critical updates are provided in regular updates (paid subscription).
Using out of date PHP 7.x or below and out of date Joomla 3.10 or below is a potential security risk to your site.
I still believe you need to get your site working on up to date hosting infrastructure and Joomla 4 or 5 (or at least consider redevelopment even if from the ground-up). Joomla 3 is no longer supported except through the long term support scheme (https://elts.joomla.org), for which only critical updates are provided in regular updates (paid subscription).
Using out of date PHP 7.x or below and out of date Joomla 3.10 or below is a potential security risk to your site.
Statistics: Posted by AMurray — Tue Nov 26, 2024 9:20 pm